Migrating Your VEP to a New Phone: A Guide to Transferring Your Digital VEP Certificate Securely

Why the Digital VEP Certificate Matters

Your VEP digital certificate acts as proof that your vehicle is registered. Without it, you may face:

• Issues passing through RFID-enabled gantries
• Manual inspections and delays at borders
• Possible fines if unable to verify VEP status

Steps to Transfer Your VEP to a New Phone

1. Backup Your Current Phone: Ensure your VEP-related apps and files are included in the backup.
2. Check VEP Login Credentials: Know your registered email and password for the VEP portal.
3. Download the VEP App on Your New Phone: Use the official app store (Google Play or Apple App Store).
4. Log In and Verify: Sign in with your credentials. Your certificate should sync automatically.
5. Test Before You Travel: Open the certificate in the app to ensure it’s valid and scannable.

Common Problems During VEP Migration

• Forgotten Password: Use the “Forgot Password” option on the VEP portal.
• Certificate Missing After Login: Contact VEP support or MyMechanic to re-sync your account.
• App Not Compatible: Ensure your new phone’s OS meets the app requirements.

Security Tips When Migrating Your VEP

• Always log out of the VEP app on your old phone before selling it.
• Avoid sending screenshots of your VEP certificate over messaging apps.
• Use two-factor authentication (if available) for added protection.

Frequently Asked Questions