VEP System Outages or Border System Downtime: What To Do

Introduction

Technology is a huge part of modern cross-border travel, but sometimes it can fail. A Vehicle Entry Permit (VEP) system outage or border system downtime can cause significant delays and confusion for travelers. At MyMechanic, we help our clients stay prepared for such situations. This guide explains what to do if you encounter a VEP system outage at the Malaysia-Singapore border.

What Happens During a System Outage?

A VEP system outage means the RFID readers at the border cannot communicate with the central VEP database. This can lead to:

• Long Queues: Manual processing of vehicles takes much longer than automated RFID scanning.
• Manual Checks: Border officials may need to manually verify your VEP status and vehicle details.
• Contingency Procedures: The authorities will implement backup procedures, which may change depending on the situation.

What You Should Do During a VEP System Outage

1. Stay Calm and Patient

System outages are beyond your control. Getting frustrated will not help the situation. Stay calm and be patient with the border officials who are managing the issue.

2. Have Your Documents Ready

In case of a system outage, you will likely need to present your documents manually. Keep these readily accessible:

• Your passport.
• A printed copy of your VEP confirmation email.
• Your vehicle’s log card and insurance certificate.

3. Follow the Instructions of Border Officials

The officers at the border will guide you on what to do. Follow their instructions carefully and cooperate fully. They are working to get traffic moving as quickly as possible.

How MyMechanic Can Support You

Even during a system outage, MyMechanic can provide valuable support:

• Information and Updates: We monitor the situation at the border and can provide our clients with the latest updates and advice.
• Digital Document Access: We can ensure you have easy access to digital copies of all your VEP-related documents, which can be helpful during manual checks.
• Peace of Mind: Knowing you have a support system to turn to for advice during a confusing situation can provide significant peace of mind.

Conclusion

VEP system outages can be a major inconvenience, but they are a possibility of modern travel. By staying prepared with your documents and maintaining a patient attitude, you can navigate these situations smoothly. With MyMechanic as your partner, you have an expert resource to rely on for support and information when you need it most.

Travel prepared. MyMechanic is here to help you through any VEP challenge.

Frequently Asked Questions