VEP Tag Fails at a Roadblock? Here's What to Do

The Moment Every Driver Dreads

It’s a moment that can make any driver's heart sink. You're driving along in Malaysia, get waved into a roadblock, and the officer's scanner just won't read your VEP tag. It's definitely stressful, but it doesn't have to ruin your day.

A faulty tag is a known issue, and how you handle it can make all the difference between a friendly warning and a hefty fine. At MyMechanic, we don't just get you set up with a VEP; we make sure you're prepared for these exact moments. Knowing what to do can save you a world of hassle.

Your Immediate Action Plan

So, what's your game plan if an officer tells you the tag isn't working? Just remember these three things:

• First, stay cool and be friendly. A polite, cooperative attitude is your best friend in this situation.
• Second, explain what's going on. Let the officer know you have a valid VEP and that the tag itself seems to be the problem.
• Third, and this is the most important part, be ready with your documents. Have that proof of registration handy.

The Power of Proof: Your VEP Confirmation Slip

This is where your VEP confirmation slip becomes your superpower.

What is it exactly?

It's that official email you get from JPJ right after your registration is approved. It's got all your car's details, your name, and that all-important VEP reference number.

How should you keep it?

The best way is to have it in two places: save a PDF on your phone, and keep a paper copy in your glovebox. The last thing you want is to be trying to find an old email with bad mobile data on the side of the road.

So why is it so effective?

Because showing it to the officer proves you've done your part and followed the law. It changes the conversation from 'you have an illegal car' to 'you have a faulty tag,' and that usually gets a much better reaction.

Resolving the Issue with MyMechanic

Once you're back on your way, the next job is to get that tag sorted for good. A faulty tag needs to be replaced, and MyMechanic makes that whole process a piece of cake.

• We'll help you report the faulty tag the right way, book the required appointment at a JPJ centre in JB for you, and make sure you have all the right paperwork ready to go for a quick, in-and-out replacement.
• We handle all the annoying admin stuff so you can get back on the road with a working tag, stress-free.

Frequently Asked Questions