VEP Damaged Tag Replacement

Why Replacing a Damaged VEP Tag Matters

Your Vehicle Entry Permit (VEP) RFID tag is essential for entering Malaysia. If the tag is damaged, lost, or unreadable, you won't be able to pass through Malaysian checkpoints. Prompt replacement keeps your cross-border trips legal and smooth.

When You Should Replace Your VEP Tag

Replace your tag if:

• It's physically cracked, scratched, or broken
• It doesn't scan consistently at Tuas or Woodlands checkpoints
• It's lost or stolen
• You've changed your windscreen and the tag is no longer attached

Common VEP Tag Issues

• Physical damage: broken casing, peeled adhesive, cracked surface
• Water damage: due to rain, car washes, or condensation
• Technical fault: unresponsive or unreadable at checkpoints
• Installation issues: improper mounting, adhesive failure

VEP Tag Replacement Process

Step 1: Document Your Situation

• Take clear photos of the damaged tag
• Make note of when and how it was damaged

Step 2: Prepare Your Documents

You'll typically need:

• VEP approval letter or certificate
• Vehicle log card or registration papers
• Valid road tax and insurance for Malaysia
• NRIC or passport copy
• Damaged tag (if available)
• Police report (only if lost or stolen)

Step 3: Visit JPJ Office or Border Service Centre

• Submit your replacement application with documents
• Pay the required replacement fee and processing charge

Step 4: Collect and Install Your New Tag

• Processing typically takes several working days
• Express replacement options may be available
• Install the new tag according to instructions for proper function

Where to Replace Your VEP Tag

• JPJ Johor Bahru
• JPJ Gelang Patah
• JPJ Pasir Gudang
• Tuas or Woodlands checkpoint service counters (for emergencies)
• Authorized service centres in Singapore

Replacement Timeline

• Standard replacement: Several working days
• Express replacement: Faster processing available
• Emergency replacement: Same day service possible at selected checkpoints

Replacement Service Costs

• Fees include administrative charges and new RFID tag costs
• Express services typically cost more than standard processing
• Commercial vehicles may have different pricing structures
• Costs may vary by service center location
• Additional charges may apply for emergency services

For current pricing information, please contact our support team.

Quick Tips for Tag Care

• Avoid removing and re-sticking the tag
• Park in sheltered areas when possible
• Check your tag regularly, especially before Malaysia trips
• Clean the tag gently with a soft, dry cloth
• Avoid using sharp objects near the tag

Frequently Asked Questions