How to Update Your VEP Contact Info (Phone & Email)

Why Updating VEP Contact Details Matters

Malaysia’s VEP system uses your registered phone number and email for critical functions like:

• One-Time Password (OTP) during login
• VEP tag status updates
• Border alerts and vehicle enforcement notifications
• ePayment confirmations for road charges or fines

If your old contact details are still in the system, you risk being locked out of your VEP account or flagged at the border.

How to Change Your VEP Email or Mobile Number (2025 Guide)

As of 2025, there is no self-service option to edit contact info through the VEP portal directly. But don’t worry — here’s what works:

• Option 1: Contact JPJ via Email (Manual Request)
  Prepare a formal email requesting an update to your VEP contact details.
  Attach:
  • Copy of your vehicle log card (grant)
  • IC/FIN/Passport copy of the owner
  • Screenshot of your old email or phone if available
  Send to the official JPJ VEP support: vep@jpj.gov.my
  Pro Tip: Requests may take 2–4 weeks to be processed — and response time is slow.
• Option 2: Let MyMechanic Handle It for You (Faster Option)
  We offer direct support for VEP contact changes, including:
  • Submitting documents on your behalf
  • Ensuring JPJ response and follow-up
  • Syncing your new contact for future logins and OTPs
  • Re-validating your VEP and RFID data
  If your tag is linked to a wrong or lost phone/email, our team can get it corrected faster so you're not locked out of your account.

Frequently Asked Questions