How to Vet a Tow Operator on the Spot: Questions, Photos, and Job Cards | MyMechanic
When the bonnet is up and traffic is flying by, the first tow can feel like the quickest fix—but a two‑minute vet saves hours later; use this simple playbook to verify the operator, confirm what’s included, document the car, and control the destination, with MyMechanic coordinating clear, step‑by‑step roadside support across Malaysia.
Quick safety first
Keep hazard lights on, set the warning triangle well behind the car, and stand on the safe side behind a barrier if available.
Do not rush loading. Verify first, then proceed once details are clear and confirmed.
What to ask before a single hook is attached
Who assigned this tow? Name the dispatching party and reference number if any.
Where is the car going? Exact workshop name/category (diagnostic, tyre, body), and whether overnight storage is needed.
What’s included? Loading, kilometres covered, winching if needed, and after‑hours surcharges. Confirm inclusions; no amounts needed.
What equipment will be used? Flatbed or wheel‑lift, ramps for low cars, wheel straps, and soft hooks.
Red flags to watch for
Pressure to load immediately “before police come” or “before it gets more expensive.”
Refusal to show ID or provide the truck plate number.
Vague destination like “nearby workshop” without a name.
Only chain hooks to suspension with no wheel straps available.
Photos to take before loading
Four corners with plates visible (FL, FR, RL, RR).
Close‑ups of existing scratches/dents, cracked lights, wheels.
Interior: odometer, fuel level, and dashboard warnings.
Scene/location: wide shot with triangle visible and a landmark or KM marker.
Tow prep: hook/strap points and ramp setup before tension.
How to check a job card like a pro
Header: tow company, date/time, dispatcher ref, truck plate, operator name/phone.
