What to Do If RSA Tow Truck Arrives Without ID in Malaysia | MyMechanic

Immediate control and visibility

• Stay inside with doors locked; speak through a slightly opened safe‑side window.
• Hazards on, traffic‑side doors closed; no one stands near the live lane.
• No equipment attached until identity and destination are confirmed in writing.

Verification script to use

• “Please share your name, company, truck plate, and destination by message. No work is authorised until I receive that.”
• “Wheel straps and ramps only; no hooks on suspension. Confirm in writing.”
• “I will photograph your truck plate and job card before any loading.”

If identity cannot be confirmed

• Decline politely: “No ID and no written job details—tow not authorised. Thank you.”
• If pressure continues, call the engaged coordinator on loudspeaker and repeat the refusal.
• Photograph truck plate and maintain distance. Remain inside if uncomfortable.

Minimum documentation before any tow

• Job card photo: operator, truck plate, destination, inclusions (loading method, mileage/storage if any).
• Vehicle photos: four corners, visible damage, wheels/tyres, dashboard warnings.
• Loading photos: ramps down, wheel straps placed, approach angles clear of lips/skirts.

Drive vs tow decision

• Drive cautiously only if the car is safe and the area allows a short relocation to a brighter bay.
• Tow if safety, visibility, or vehicle condition is uncertain—but only after the above written confirmations.

How MyMechanic keeps handovers safe

• Verified dispatch with written ID, truck plate, destination, and inclusions before arrival.
• Proper gear and methods (wheel straps, ramps, dollies when needed).
• Clean handover with documented photos and clear updates until delivery.

Frequently Asked Questions