Car Accident at a Malaysian Toll Plaza? What SG Drivers Should Do: Immediate Steps and Documentation for the Scene | MyMechanic

Make the scene safe first

• Stop and secure: Shift to park, engage the handbrake, and turn on hazard lights immediately.
• Warn others: Place a reflective triangle at a safe distance behind the car where permitted, and keep occupants inside unless it’s unsafe.
• Avoid blocking lanes: If vehicles are drivable, move to a designated shoulder, toll lay-by, or post-booth bay when instructed by toll staff.

Check for injuries

• Quick assessment: Check driver, passengers, and the other party for injuries; call emergency services for any sign of trauma.
• Stay calm and clear: Do not argue or assign blame at the scene; focus on safety and information exchange.

Exchange details the smart way

• Identification: Capture names, NRIC/ID/passport last four digits, and contact numbers when appropriate.
• Vehicle data: Photograph both vehicles’ plates, make, model, color, and any company branding on commercial vehicles.
• Insurance basics: Exchange insurer names and policy references if available; avoid debating fault at the booth or lane.

Document everything

• Photos and video: Take wide shots of the toll lane, booth, barriers, and both vehicles’ positions; add close-ups of damage, debris, and any fluid leaks.
• Context markers: Photograph lane numbers, signboards, and time indicators (e.g., toll display screens) to anchor the incident.
• Witnesses and staff: If toll staff assist, note names or uniform IDs where appropriate; politely request any incident reference they provide.

Coordinate assistance

• Stabilize first: If drivable, move to a safer bay after basic documentation; if not, request on-highway assistance.
• Call MyMechanic: Share plate number, location (toll name/direction), photos, and a brief summary (e.g., rear bumper impact, coolant leak).
• Decide on next steps: On-site checks for coolant, tyres, and electronics; if needed, arrange towing to a suitable facility without quoting exact prices here.

Protect the claim

• Keep receipts: Store towing and service documents with the vehicle plate and date.
• Summarize facts: Write a simple timeline: approach speed, lane, brake application, impact description, and immediate actions taken.
• Report promptly: Notify the insurer according to policy terms and retain all multimedia evidence for clarity.

If the other driver leaves or disputes

• Record quickly: Capture their plate, vehicle type, direction of travel, and any distinguishing features.
• Stay at the scene: Do not chase; prioritize safety and proper reporting.
• Maintain professionalism: Calm, factual documentation supports faster claim handling later.

Electrical and mechanical checks before moving on

• Warning lights: If ABS, coolant, or airbag lights stay on, avoid highway speeds and seek inspection.
• Functional scan: Check indicators, horn, lights, and wipers; ensure the bonnet and boot latch securely.
• Tyres and leaks: Look for punctures, bulges, or fluid trails before merging back into traffic.

Why SG drivers choose MyMechanic

• Cross-border focus: Processes are tuned for Singapore vehicles involved in incidents at Malaysian toll plazas and highways.
• Fast triage: Clear intake, photo review, and realistic ETA updates reduce uncertainty.
• Practical outcomes: Aim for safe drive-away when possible or coordinate the right tow seamlessly.

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