What to Tell a Tow Truck Dispatcher: Scripts SG Drivers Can Use | MyMechanic

The Golden Rule: Give Info in This Order

• Location
• Direction of travel
• Safety status
• Vehicle and people
• Symptoms/fault
• Desired action (fix here vs tow)
• Contact method and live location (if possible)

This order lets dispatch prioritize safety, find the exact spot, and send the right truck fast.

Call Scripts You Can Use Word‑for‑Word

1) Highway Shoulder Breakdown (PLUS/ELITE/Linkedua)

“Hi, I’m in Malaysia on the [PLUS/ELITE/Second Link] highway, [northbound/southbound]. I’m at KM [_], between [last exit] and [next exit]. I’m on the left shoulder with hazards and triangle out. Car: [make/model/colour], SG plate [__]. Symptom: [overheating/flat tire/battery dead/gearbox issue]. It’s not safe to drive. Please send a [tow/on‑the‑spot check if safe]. I can share WhatsApp location.”

Short text to add via WhatsApp: “PLUS NB, KM 198.2, before Pagoh. White MPV. Overheating. On shoulder. Share live location?”

2) City/Mall/R&R Carpark No‑Start

“Hi, I’m at [location name—mall/R&R/town]. Level [] or Area [] if carpark. Car: [make/model/colour], SG plate [____]. Issue: [battery dead/no start/immobiliser]. Not blocking traffic, safe to work on site. Looking for [jump‑start/on‑site check]—tow only if that fails. I can send a pin on WhatsApp.”

Text add‑on: “R&R [name], near [shop/toilet block]. Blue sedan. Battery flat. Pin attached.”

3) Tire Blowout, No Safe Spare

“Hi, PLUS [NB/SB], KM [_], just after [exit]. Front left tire blowout, sidewall torn, no usable spare. Car: [make/model/colour], SG plate [__]. Shoulder is narrow; triangle placed. Request tow to [nearby town workshop] or back to Singapore depending on safety. WhatsApp pin available.”

4) Gearbox/Engine Warning—Limp Mode

“Hi, I’m on [highway/road] heading [direction]. The car went into limp mode/jerking badly. No smoke, no leaks spotted. Vehicle: [make/model/colour], SG plate [____]. I’m at [KM/landmark]. Prefer towing—don’t want to risk damage. Can share live location.”

The 7 Details Dispatch Needs Every Time

• Exact spot: Highway name, direction (NB/SB), KM marker, last/next exit, or a precise landmark pin.
• Are you safe: On shoulder? Triangle out? Low visibility? Children or elderly onboard?
• Vehicle identity: Make, model, colour, and SG plate number.
• Symptoms: Overheating, leaking, flat, dead battery, no‑start, jerking, smoke, smells, warning lights.
• Driveable or not: “Can roll slowly to R&R” vs “Not safe to move at all.”
• Destination plan: On‑the‑spot attempt first, tow to nearby workshop, or tow back to Singapore.
• How to reach you: Phone/WhatsApp, battery level if low, live location if possible.

What to Avoid Saying (To Save Time)

• “Somewhere after the toll, not sure where.” → Say: “After [toll name], heading [direction], KM [xxx.x], next exit [name].”
• “Car broke down, please come.” → Say: add symptom + driveable status + desired action.
• “I think it’s fine to drive.” → If unsure, say you prefer a tow to avoid damage.

Quick Safety Checklist While You Wait

• Hazards on, park fully in the emergency lane.
• Triangle 10–15 meters behind (more at night/rain/curves).
• Passengers exit left; wait behind a barrier if available.
• Keep calls short; conserve battery for coordination.

How MyMechanic Speeds Things Up

• We convert your KM marker, exit names, and pins into precise dispatch points.
• We advise whether an on‑the‑spot fix is safe or if towing is smarter.
• We coordinate to Malaysian workshops or arrange a direct tow back to Singapore—based on your preference and safety.
• Calm, step‑by‑step updates until the handover is complete.

Frequently Asked Questions

Conclusion

The right words save time. Lead with location, confirm safety, describe the fault simply, and state the desired outcome. With clear scripts and a precise pin, dispatch can assign the right help on the first try. MyMechanic is built around this flow—so Singapore drivers in Malaysia get fast, safe assistance, whether it’s an on‑the‑spot fix or a tow across the border.