When a breakdown happens on a Malaysian expressway, the nearest PLUS Emergency SOS phone provides a direct line to help. For Singapore-registered cars, a calm, structured call can speed up the response and keep everyone safe. MyMechanic supports SG-plated vehicles across Malaysia, coordinating on-road solutions and towing so the journey can continue with minimal disruption.
Look for the nearest unit: SOS phones are placed at intervals along the expressway and are typically visible from the shoulder.
Walk facing traffic: Approach the phone along the inner edge of the shoulder, staying alert for vehicles and keeping children inside the car if safe.
Bring essentials: Carry the phone, identification, and vehicle details; lock the car before stepping away.
Lift the handset or press the call button to connect. Wait for the operator’s greeting and remain calm.
Example: “Singapore-registered vehicle with a tyre puncture. Stopped on the emergency lane. No injuries.”
Read out the nearest kilometer marker and direction (e.g., northbound or southbound). Reference the last RNR or toll plaza passed if visible.
Provide number plate, make, model, and color so teams can find the vehicle fast.
Mention hazard lights, warning triangle placement, and whether occupants are out of the vehicle and in a safe area.
The operator may advise remaining in the vehicle or waiting behind barriers depending on traffic and conditions. Follow the guidance given.
Note any reference number and expected assistance window if provided. Keep the line clear for further instructions.
Parallel support: After speaking to the SOS operator, contact MyMechanic to coordinate additional roadside assistance tailored for SG-plated vehicles.
Triage and dispatch: Share the same location details, incident type, and any reference number so dispatch can align with on-highway protocols.
On-site resolution: Common issues like tyre changes, jump-starts, or minor fixes may be resolved on the spot; otherwise, towing coordination is arranged without quoting exact prices here.
Use a mobile phone: Call emergency services and then MyMechanic for coordination.
Improve location accuracy: Share live location, photos of kilometer markers, or the nearest RNR/toll signage through the chosen communication method.
Stay visible and patient: Maintain hazard lights and triangle placement; avoid crossing lanes or standing close to traffic.
Cross-border focus: Processes are designed for Singapore vehicles traveling in Malaysia, including coordination at RNRs and on expressways.
Clear communication: Straightforward intake, updates, and realistic ETAs for peace of mind.
Practical outcomes: Aim to fix on-site where possible or arrange the right tow with minimal downtime.
If a breakdown interrupts the journey, stop somewhere safe and reach out. We support Singapore‑registered cars across Malaysia with calm guidance, on‑site checks, and proper recovery when needed.
MyMechanic Roadside Assistance
Available 24/7 — Every Day of the Year
