Chain collisions and pile-ups create confusion—multiple drivers and different accounts; the goal is safety first, clear documentation, and neutral communication so insurers and responders work with clean information—this guide provides step-by-step actions and scripts tailored for SG-plated vehicles in Malaysia, with MyMechanic coordinating evidence‑first roadside help.
Stabilise the scene safely
Stop, hazards on, check for injuries. Don’t stand between vehicles or near live lanes; move to the shoulder if instructed and safe, otherwise leave vehicles in place and set a triangle before bends or crests.
Keep passengers and bags on the safe side; at night or in poor visibility, use reflective wear or a headlamp pointed down.
Use neutral words only
Avoid admissions or blame; say: “Travelling at [approx speed], lane [number], vehicle ahead slowed/stopped. Impact at [front/rear/side].”
If pressed for blame or cash: “Let’s document and exchange details first. Will follow the proper process.” Keep voices calm and stick to facts.
Essential details to exchange (each driver)
Full name and mobile number.
Vehicle plate, make/model, colour.
Insurer and basic policy identifier (or insurer name noted).
Intended destination if towing and tow operator contact (if fixed).
Tip: Photograph cards/IDs only with consent; if declined, note details and photograph plates and vehicles.
Photo and video checklist (clockwise, systematic)
Scene overview: wide shots showing all vehicles, lane markings, and traffic direction.
Each vehicle: front, rear, both sides, plus close‑ups of damaged points with plates visible.
Inside cluster: dashboard warnings, odometer, and fuel level for the SG car.
Brief narrated walkthrough: one slow video describing positions and direction of travel; keep factual and under a minute.
Documents to capture or create on the spot
Timestamped photos and short notes: time, lane, direction, nearest landmark/KM marker.
A simple contact sheet listing all involved plates and phone numbers.
If towing: photo of tow truck plate, job card with destination, loading method (wheel straps/flatbed), and signatures.
When to avoid moving vehicles
If injuries, significant leaks, locked wheels, or structural damage that could worsen if moved.
Complex multi‑impact scene where final positions matter for sequence reconstruction.
If directed by authorities or unsafe to remain, record positions thoroughly before moving.
Health and wellbeing first
Check for delayed symptoms: dizziness, neck/back pain, shortness of breath; document visible bruises or cuts.
Keep hydrated; avoid strenuous activity while adrenaline is high; sit and breathe to steady nerves.
Towing and custody clarity
Confirm who dispatched the tow, destination (authorised or nearest suitable), and inclusions (loading method, storage if after‑hours).
Photograph the completed job card and tow truck plate before handover; keep keys on a lanyard with a contact card.
Clean scripts that keep things calm
To drivers: “Let’s exchange details and photograph each car and the scene. I’ll keep everything factual.”
To assistance: “Multi‑car incident, [lane], [direction], near [landmark/KM]. SG plate [____], [make/model], [colour]. No/Minor injuries. Vehicles in place/off to shoulder.”
To tow: “Please confirm destination, loading method, and job card details by message. I will photograph the setup and job card before handover.”
What to file and when
As soon as practical: prepare an incident summary with photos in chronological folders (Scene, Vehicles, Context, Documents).
Keep copies of on‑scene notes and exchanged contacts; store media in two places (device + cloud/USB).
How MyMechanic supports SG drivers
Evidence‑first coordination: guidance on photos, scripts, and a quick checklist so insurance is smoother later.
Exact‑location dispatch: prompts for landmark/KM marker, lane, and direction to find the right shoulder quickly.
End‑to‑end updates: from safe stabilisation to towing and workshop handover with documentation at each step.
Need evidence‑first roadside help?
For Singapore‑registered vehicles in Malaysia, MyMechanic coordinates clear, documented assistance for multi‑car incidents—day or night.
