RSA for Company Fleets: SG Vans and Light Commercial Vehicles in Malaysia | MyMechanic

Safety first, then comms

• Stabilise: hazards on, safest shoulder or lay‑by, vehicle straight, triangle visible. Keep cargo secured and traffic‑side doors closed.
• People plan: driver stays belted or moves to a safe side; if helpers present, assign one spotter and keep foot traffic away from the carriageway.
• Status text: short and factual—vehicle, symptom, and whether a basic check is safe.

Driver’s triage: fix here or tow now

• Tow now if: steam, active leaks, soft/long brake pedal, severe vibration/pull, swollen/leaking battery, or repeated stalls after a jump.
• Consider on‑site help if: typical low‑battery no‑start (no swelling), a clean puncture with wide/bright space, or a loose clamp/connector.
• Night, rain, or tight shoulders tip toward towing—safety outranks schedules.

Vans and LCV specifics that matter

• Clearance/loading: high‑roof vans and racks may block basements; plan compact extraction inside and flatbed transfer at surface level.
• Weight/tie‑downs: request wheel straps and ramps; avoid suspension hooks. Confirm load weight and distribution to prevent shift while loading.
• Drivetrain: if gearbox locked or can’t shift to neutral, ask for dollies/go‑jacks to protect components.

Cargo integrity and chain‑of‑custody

• Before movement: photograph doors, seals, tamper tags; don’t open cargo unless safety requires it.
• If towed: record destination and storage plan; keep keys under documented custody; note temperature‑sensitive goods for priority handling.
• Handover discipline: photograph the job card and tow truck plate; log date/time and destination contact.

Documentation that shortens claims and downtime

• Four‑corner vehicle photos with plates; close‑ups of issue/damage; dashboard warnings; one wide scene shot.
• One‑page incident note: time, direction, weather, and a one‑line symptom.
• Towing record: operator name, truck plate, destination, inclusions, loading method (flatbed/wheel straps/dollies), and signatures—photographed.

Depot and mall scenarios

• Basements/events: height limits often block full flatbeds; extract with a compact unit, transfer outside.
• Spirals/humps: request ramps/skates for long overhangs or lowered suspensions; use slow arcs to reduce scrape risk.
• Access control: coordinate entry gate, short escorted window, and a holding bay to avoid crowd pinch points.

Fleet‑ready communication templates

• Initial alert: “Van/LCV stopped safely; symptom: [one line]. Conditions: [night/rain/shoulder tight]. Decision: [assist/tow].”
• Tow confirmation: “Destination set: [nearest suitable/holding yard/home‑base]. Loading method confirmed. Job card and plate to be photographed before movement.”
• Handover: “Delivered to [location]. Keys and documents transferred. Photos and job card stored in folder.”

Prevention that pays off

• Quarterly checks: spare tyre pressure, jack/tools count, locknut key presence, clean/tight battery terminals.
• Driver kit: reflective vest, headlamp, gloves, triangle, wheel chocks, wipes, jack‑base board, cable ties/tape.
• Digital readiness: template messages, evidence checklist, and cloud access to insurance and assistance contacts.

How MyMechanic supports SG fleets in Malaysia

• Uptime focus: rapid triage to route jump‑start, tyre help, or tow.
• Right gear for LCVs: wheel straps, ramps, and basement‑friendly extraction when height limits bite.
• Auditor‑friendly trail: photo‑first documentation, job card discipline, and clear updates until workshop handover.

Frequently Asked Questions